Overview

Franchise FastLane is a turn-key sales and marketing company for emerging franchisors. Franchise FastLane recruits, educates and converts people interested in owning their own business into franchisees for multiple franchisors.

Job Purpose

The Sales Support Specialist will uphold the highest standards of support for our team, clients, and business partners. This person will have exceptional organizational, communication, and technology skills while also being accountable and able to adapt to the multiple responsibilities that come along with working in a small company where everyone must be willing to expand beyond their normal day-to-day roles.

Duties and Responsibilities

• Data entry utilizing Franchise CRM system
  • Register franchise leads.
  • Communicate registration confirmation with Consultants.
• Initial validation of liquid capital and net worth of organic leads
• Brand territory checks using mapping software
• Scheduling/Rescheduling candidate Calls
• Management of Inactive Accounts
• Validation/Leadership weekly email & text reminders
• Lead Status Reporting
• Administrative responsibilities including but not limited to:
  • Answer incoming calls / make outbound calls.
  • Coordinate client, consultant, and employee appreciation
  • Coordinate client and office events
  • Vendor relations
  • Filing
  • Mail management
  • Calendar management
  • Maintain office organization and cleanliness
  • Willing to take on any additional administrative responsibilities as needed.

• First Impression of Franchise FastLane on phone calls and to office visitors
• Coordinate travel for team members
  • Hotels, flights, etc. for discovery days and conferences
• Back up to other sales support, operations, human resources, and marketing roles as needed.

Qualifications

• Degree from a 2 or 4-year school or equivalent experience preferred.
• Proven work experience as a sales support agent
• Experience in franchising is preferred but not required
• General business knowledge a plus, in order to explain franchise opportunities.

Working Conditions

• Position in Omaha, NE
• Monday thru Friday 8 am to 5 pm Physical Requirements
• Minimal physical requirements are required.

Direct Reports

• None

Franchise Fastlane Core Values

• Be Gritty. Be Hungry. Bring it.
• Drive Fast Results
• No Surprises
• Have Each Other’s Back
• Inspire Life Change

Overview

Do you love growing businesses? Do you have a passion for building relationships and connecting with others? If yes, Franchise FastLane may be for you. Franchise FastLane is a turn-key sales and marketing company for emerging franchisors. Franchise FastLane recruits, educates and converts people interested in owning their own business into franchisees for multiple franchisors. There is no monotony in this position due to the diversified challenge of managing lead qualification for multiple franchisors to help drive their explosive growth.

Job Purpose

The Director of Franchise Development will uphold the highest standards of support for our team, franchisee candidates, franchisors, and broker networks. This person must be skilled in business knowledge and have the ability to influence others while managing human emotion around making life-changing decisions. This person needs to relate very well with others and have the capacity to manage many leads at once. This person must have exceptional organizational, communication, and people skills.

Duties and Responsibilities

• Responsible for the entire sales process start to finish and the experience offered to the franchise candidate.
• Ensure the franchise candidate is well informed and properly motivated to purchase a franchise utilizing the following…
  • Introduction presentations
  • Unit Economics presentations
  • Franchise Disclosure Document reviews
  • Franchise and Leadership validation calls
  • Territory mapping
  • Financing and Legal mentorship
• Ensure franchise validation and leadership calls are well organized, well attended and are delivering the right message.
• Keep accurate records in the CRM system on candidate profiles, history, conversations and other relevant information in the buying process.
• Franchise FastLane’s key leader for all Discovery Days including but not limited to…
  • Preparing the franchisor and franchisee candidates
  • Ensuring the Sales Support team reserves accommodations
  • Presenting at Discovery Day
  • Managing the overall messaging and call to action post Discovery Day all the way through the signing of the franchise agreement and the closing process

• Ensure broker networks are fully informed and motivated to recommend your primary brand to their clients is done through
  • Launch presentations
  • Regular update presentations throughout the year
  • Attending franchise broker conferences
    • In-person presentations to broker networks
  • Frick & Frack - Direct phone calls, emails and texts 

• Developing strong relationships with brokers and being known as someone who treats their clients well and can get candidates to become franchisees
• Writing and posting deal announcements 

• Lead member of FastLane responsible to ensure the franchisor is prepared to sign on new franchisees, this includes many things and will use the resourcefulness of this person
  • Ensure your franchisor clients are prepared and informed on how to effectively convert candidates into franchisees this is primarily done through…
    • Constant communication
    • Updates on franchisee candidates likes, dislikes and hot buttons
    • Influencing the franchisor on how to improve the process and set up a program that is attractive to franchisee candidates
  • Help consultant on improvement through the Franchise Disclosure Documents 

• Depending on lead flow this position may be asked from time to time to assist other brands or projects that are not their primary franchisor brand 

• Develop the ongoing reports needed to keep the Chief Development Officer informed of leads and lead statuses

Qualifications

• Degree from a 4-year school or equivalent experience
• Proven work experience as key leader in an organization with the ability to make difficult decisions, have difficult conversations and influence decision makers
• Proven work experience in sales with a track record of success
• Experience in franchising is preferred
• General business knowledge to explain franchise opportunities
• Software skills including but not limited to Microsoft Suite, CRM software, Territory software, project management software, conferencing software
• Exceptional communication skills both written and verbal
• Understanding of business performance metrics
• Excellent organizational and multi-tasking skills
• Ability to work under strict deadlines
• Ability to work in a fast pace environment
• Travel experience
• A team player with high level of dedication

Working Conditions

• Most duties are done in an office setting or conference setting
• Travel required

Physical Requirements

Minimal physical requirements are required.